Hubungan Keperawatan Syariah dengan Loyalitas Pasien
DOI:
https://doi.org/10.61132/protein.v3i2.1172Keywords:
Nurses, Patient Loyalty, Patients, Sharia NursingAbstract
Sharia nursing is often applied in health services with Islamic standards which aim to maintain boundaries between members of the opposite sex and respect religious values. This practice is expected to increase patient satisfaction and loyalty, especially those who are predominantly Muslim. To prevent errors, hospitals and medical personnel need to prepare service standards and have a good understanding of sharia nursing. This study aims to analyze whether there is a correlation between sharia nursing and patient loyalty. This is a quantitative research with a cross-sectional approach. Data collection using a questionnaire. Population in this study amounted to 749 people. This study used 260 respondents using non-probability sampling techniques with purposive sampling methods. Data obtained were processed using the Spearman rank test. Results of this study indicate that the majority of respondents to sharia nursing are in the high category with a total of 230 (88.5%) respondents, while patient loyalty with the most respondents is in the high category with a total of 242 (93.1%) respondents. results of the statistical test obtained a p-value: 0.000 with a closeness of 0.456 which means that there is a correlation between sharia nursing and patient loyalty with a strong level of closeness. There is a significant correlation between sharia nursing and patient loyalty with (p-value <0.05).
Downloads
References
Abdurrouf, M., & Rosalia, C. (2018). Pelayanan Syariah dalam Bidang Keperawatan dengan Tingkat Kepuasan Pasien di Rumah Sakit. Jurnal Unissula, 1(1), 25–31.
Almulhim, A., & Almulhim, A. F. (2024). Ophthalmology practice-related factors and patient loyalty: Mediating role of patient satisfaction. Patient Preference and Adherence, 18(August), 1675–1689. https://doi.org/10.2147/PPA.S461314
Amukti, H. H. (2019). Hubungan kualitas pelayanan berbasis syariah dengan loyalitas pasien rawat inap di Rumah Sakit Islam Sultan Agung Semarang tahun 2019 [Tesis, Universitas Muhammadiyah Prof. Dr. Hamka Jakarta].
Arab, M., Tabatabaei, S. M. G., Rashidian, A., Forushani, A. R., & Zarei, E. (2012). The effect of service quality on patient loyalty: A study of private hospitals in Tehran, Iran. Iran Journal of Public Health, 41(9), 71–77.
Ardian, I., Nursalam, Ahsan, Haiya, N. N., & Azizah, I. R. (2023). Investigating the complex relationships between nurses’ work factors, Sharia-based nursing care, and patient satisfaction in an Islamic hospital: A PLS-SEM approach. Belitung Nursing Journal, 9(6), 530–538. https://doi.org/10.33546/bnj.2865
Chen, X., Zhao, W., Yuan, J., Qin, W., Zhang, Y., & Zhang, Y. (2022). The relationships between patient experience with nursing care, patient satisfaction and patient loyalty: A structural equation modeling. Patient Preference and Adherence, 16(October), 3173–3183. https://doi.org/10.2147/PPA.S386294
Gisela Sharon, L., & Budi Santoso, S. (2017). Analisis pengaruh kualitas layanan, fasilitas, citra rumah sakit, kepuasan pasien dalam rangka meningkatkan loyalitas pasien (Studi pada pasien rawat inap RSUD Tugurejo Semarang). Diponegoro Journal of Management, 6(3), 1–12. http://ejournal-s1.undip.ac.id/index.php/dbr
Kosnan, W. (2019). Pengaruh kualitas pelayanan terhadap kepuasan pasien rawat inap di Rumah Sakit Umum Daerah Kabupaten Merauke. Jurnal Ekonomi, Bisnis, dan Akuntansi (JEBA), 21(4), 1–11. https://doi.org/10.32424/jeba.v21i4.1538
Nuriyati, Kusdiana, A., & Nurdiana, F. (2020). Hubungan pelayanan rumah sakit berbasis syariah dengan kepuasan pasien. Journal of Health Care, 1(2), 1–8.
Nursalam, M. (2014). Manajemen keperawatan: Aplikasi dalam praktik keperawatan profesional (A. Suslia, Ed.; 4th ed.). Penerbit Salemba Medika.
Pratiwi Hafid, H. (2016). Pengaruh pelayanan dengan prinsip-prinsip syariah terhadap kepuasan pasien pada RS Ibnu Sina Makassar [Skripsi, Universitas Islam Negeri Alauddin]. http://repositori.uin-alauddin.ac.id/id/eprint/1411
Puspitasari, D. W., Abdurrouf, M., Yustini, M. D., Issroviatiningrum, R., & Pramesona, B. A. (2020). Hubungan reward dan supervisi dengan pelaksanaan pelayanan keperawatan syariah. Jurnal Kesehatan, 11(3), 322–328. http://ejurnal.poltekkes-tjk.ac.id/index.php/JK
Rahman, M. K., Bhuiyan, M. A., & Zailani, S. (2021). Healthcare services: Patient satisfaction and loyalty lessons from Islamic friendly hospitals. Patient Preference and Adherence, 15, 2633–2646. https://doi.org/10.2147/PPA.S333595
Sari, D. W. P., Abdurrouf, M., & Rismawati. (2018). Pelayanan keperawatan berbasis syariah dan loyalitas pasien di rumah sakit Islam. Nurscope: Jurnal Penelitian dan Pemikiran Ilmiah Keperawatan, 4(7), 109–117. https://doi.org/10.30659/nurscope.4.2.109-117
Setianingsih, A., & Rahayu, P. (2018). Hubungan bauran pemasaran dan layanan pelanggan dengan loyalitas pasien. Jurnal Ilmu Kesehatan Masyarakat, 07(01), 51–62. https://doi.org/10.33221/jikm.v7i01.52
Sulistiadi, W., Rahayu, S., Veruswati, M., & Asyary, A. (2022). Health personnel improvement in the implementation of Shariah’s ethical code of conduct in Tangerang Hospital, Indonesia. Journal of Environmental and Public Health, 1(1), 1–7. https://doi.org/10.1155/2022/5548840
Taleghani, F., Alimohammadi, N., Mohammadi, E., & Akbarian, R. (2013). Nursing in Islamic thought: Reflection on application nursing metaparadigm concept: A philosophical inquiry. Iranian Journal of Nursing and Midwifery Research, 18(4), 272–279.
Widiastuti, Indartono, S., & Sa’adah, N. (2024). Islamic service quality and patient loyalty: Investigating the role of satisfaction in healthcare contexts. Society, 12(2), 538–555. https://doi.org/10.33019/society.v12i2.723
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Protein : Jurnal Ilmu Keperawatan dan Kebidanan.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
