Hubungan Komunikasi Terapeutik Perawat dengan Kepuasan Pasien di Ruang Rawat Inap Rumah Sakit Grha Permata Ibu Tahun 2025

Ida Farida; Ahmad Rizal

doi:10.61132/corona.v4i1.2135

Authors

Ida Farida Universitas Indonesia Maju
Ahmad Rizal Universitas Indonesia Maju

DOI:

https://doi.org/10.61132/corona.v4i1.2135

Keywords:

Hospital, Nurses, Patient Satisfaction, PSNCQQ, Therapeutic Communication

Abstract

The quality of nursing services is not solely determined by nurses’ technical competence in providing clinical care, but is also influenced by their ability to establish therapeutic communication with patients. Therapeutic communication is a professional interaction process aimed at helping patients understand their health conditions, express their feelings, and develop a trusting relationship with nurses. Effective communication between nurses and patients can increase patients’ comfort during hospitalization and may influence their level of satisfaction with the nursing services provided. This study aimed to determine the relationship between nurses’ therapeutic communication and patient satisfaction in the inpatient ward of Grha Permata Ibu Hospital in 2025. This study used an observational analytic design with a cross-sectional approach. The sample consisted of 182 patients selected using a purposive sampling technique. Data were collected using a therapeutic communication questionnaire and the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ) to assess patient satisfaction with nursing care. Data analysis was conducted using the Spearman Rank correlation test to determine the relationship between the two variables. Most respondents assessed nurses’ therapeutic communication as good (87%). However, the majority of patients reported poor satisfaction levels (79.7%). The results of the Spearman Rank analysis showed a Sig. (2-tailed) value of <0.001 with a correlation coefficient of rs = −0.438, indicating a statistically significant relationship with a moderate correlation strength between nurses’ therapeutic communication and patient satisfaction. There is a significant relationship between nurses’ therapeutic communication and patient satisfaction in the inpatient ward of Grha Permata Ibu Hospital.

Downloads

Download data is not yet available.

References

Badrin, N. N., Rachmawaty, R., & Kadar, K. (2019). Instrumen kepuasan pasien terhadap pelayanan keperawatan: Literature review. Jurnal Endurance, 4(1), 87-95. https://doi.org/10.22216/jen.v4i1.3674

Damaiyanti, F. (2010). Komunikasi terapeutik dalam praktik keperawatan. Salemba Medika.

Djala, F. L. (2021). Hubungan komunikasi terapeutik perawat terhadap kepuasan pasien rawat inap di ruangan interna Rumah Sakit Umum Daerah Poso. Journal of Islamic Medicine, 5(1), 41-47. https://doi.org/10.18860/jim.v5i1.11818

Hidayat, A. A., Musrifatul, U., & Dhiana, S. K. (2022). Komunikasi terapeutik dalam praktik keperawatan. Salemba Medika.

Indonesia, K. K. R. (2021). Profil Kesehatan Indonesia 2021. Kementerian Kesehatan RI.

Laschinger, H. K. S., Hall, L. M., Pedersen, C., & Almost, J. (2005). A psychometric analysis of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ). Journal of Nursing Care Quality, 20(3), 220-230. https://doi.org/10.1097/00001786-200507000-00006

Nurhayati, C., Martyastuti, N. E., & Suryani, L. (2023). Buku ajar komunikasi terapeutik keperawatan. PT Sonpedia Publishing Indonesia.

Nurwahyuni, F. S., Sutresna, I., & Dolifah, D. (2024). Hubungan komunikasi terapeutik perawat terhadap kepuasan pasien pada pelayanan kesehatan. Jurnal Keperawatan Florence Nightingale, 7(1), 223-228. https://doi.org/10.52774/jkfn.v7i1.176

Pohan, I. S. (2006). Jaminan mutu layanan kesehatan: Dasar-dasar pengertian dan penerapan. ECG.

Putri, A. R., Handayani, S., & Lestari, D. (2023). Keterlibatan keluarga terhadap kepuasan pasien rawat inap. Jurnal Keperawatan Indonesia, 26(1), 55-63. https://doi.org/10.65175/kewinus.v1i2.13

Rahman, F., & Lestari, T. (2021). Edukasi pra tindakan dan kepuasan pasien rawat inap. Jurnal Keperawatan Klinis, 26(1), 98-105.

Rahmawati, I., & Nugroho, H. (2020). Kualitas komunikasi perawat dan tingkat kepuasan pasien rawat inap. Jurnal Ilmu Keperawatan Indonesia, 8(3), 210-218.

Ramadia, A., Rahmaniza, & Maulidi, A. (2022a). Hubungan komunikasi terapeutik perawat dengan tingkat kepuasan pasien di ruang rawat inap. Jurnal Keperawatan (JKJ): Persatuan Perawat Nasional Indonesia, 10(2), 393-402. https://doi.org/10.26714/jkj.10.2.2022.393-402

Ramadia, A., Rahmaniza, & Maulidi, A. (2022b). Hubungan komunikasi terapeutik perawat dengan tingkat kepuasan pasien di ruang rawat inap. Jurnal Keperawatan (JKJ): Persatuan Perawat Nasional Indonesia, 10(2), 393-402. https://doi.org/10.26714/jkj.10.2.2022.393-402

Sari, N., Prasetyo, A., & Wulandari, E. (2022). Komunikasi terapeutik perawat sebagai determinan kepuasan pasien di rumah sakit. Jurnal Keperawatan Dan Kesehatan, 10(1), 33-41. https://doi.org/10.26714/jkj.10.2.2022.393-402

Septiana, R. (2024). Analisis interaksi perawat dan pasien: Pendekatan komunikasi terapeutik. Penerbit Buku Kesehatan.

Tanjung, I. M., Nadapdap, T., & Muhammad, I. (2023). Evaluasi mutu pelayanan kesehatan terhadap kepuasan pasien di instalasi rawat inap RS Imelda Pekerja Indonesia Medan. Jurnal Inovasi Riset Ilmu Kesehatan, 1(4), 121-134. https://doi.org/10.55606/detector.v1i4.2531

Utami, S. R., & Prabowo, A. (2023). Edukasi pulang dan kepuasan pasien pasca rawat inap. Jurnal Keperawatan Holistik, 11(1), 40-48.

Utami, S. R., Prasetyo, A., & Yuliana, D. (2022). Komunikasi terapeutik perawat dan kepuasan pasien rawat inap. Jurnal Keperawatan Indonesia, 25(3), 210-218.

Widiyanto, B., Umar, E., Siagian, I. O., & Susanti, A. (2024). Buku ajar komunikasi terapeutik keperawatan. PT Nuansa Fajar Cemerlang.

Winoto, P. S. (2021). Standar prosedur operasional komunikasi dalam tindakan keperawatan. Airlangga University Press.